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ocstore Camping Returns Policy
Our returns policy allows you to return an unused tent or product within 14 days and we will provide a full refund.
If the tent has been used, or damaged by incorrect erection, then unfortunately we cannot provide a refund.
Tents
Usually, we would suggest that once you receive your tent, you put aside some time to check the tent and erect it in your garden or in a park
This is important as it saves the awkward situation of arriving at your campsite and finding part of your tent is missing, or not knowing how to put it up.
Preparation makes for a happy Camper!!
Secondly, it allows you to check your tent for breakages or faults. As with any new product sometimes things get through the quality checks in the factory.
However, it has been know for people to break or damage their tents whilst putting them up.
There are a few golden rules to avoid this happening:
- Only attempt to put your new tent up in light winds on a dry day.
- Never force anything.
- Read and re-read the instructions.
- Ask a friend or family member who has camping experience to lend a hand.
- Phone us if you are unsure, we are more than happy to help!
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